Warranty period
Televisions are covered for 24 months, home cinema systems and DVD players for 12 months from the date of purchase. Panel and board cover follows the terms in this document and in the product manual.
Swiss Plus warranty terms
Thank you for choosing Swiss Plus. Please read the product manual carefully before use, and contact our support and after-sales centres whenever you need service.
Warranty terms for audio and video products
Conditions of cover
Installation, repair and part replacement must be carried out by authorised Swiss Plus agents. The warranty card and the purchase invoice are both required, and cover applies to household, non-commercial use only.
Costs
Call-out and first installation are at the customer’s expense. During the warranty period parts and labour are free of charge; transport to and from a service centre, where a workshop repair is needed, follows the terms in the product manual.
Technical support and parts
Genuine parts and technical support are available after the installation date under the terms set by the company’s authorised agents. Beyond the warranty period, repairs continue on a paid basis, and Swiss Plus undertakes to supply parts for that period.
What voids the warranty
- Damage from impact, dropping, transport or incorrect installation
- Contact with water, humidity, fire, heat or severe power fluctuation
- Damage from connecting non-standard equipment or accessories
- Any repair, opening or firmware update performed outside an authorised agent
- Defacing, removing or replacing the serial label, or tampering with the warranty card
- Breakage of the panel or screen caused by external factors
- Commercial or showroom use of a product intended for the home
Questions about the warranty terms?
The Swiss Plus after-sales team is here to answer them.